Terms of Service
Last updated: March 2026
1. Acceptance and scope
These Terms of Service govern access to and use of SCREDIT, related applications, APIs, websites, and supporting services provided by EFILOS Technologies Pvt Ltd. By accessing or using the services, the customer and each authorized user agree to these terms and any order form or supplemental agreement that applies.
2. Services
- SCREDIT provides software for credit onboarding, credit review, bureau integration, portfolio visibility, accounts receivable monitoring, collections workflows, analytics, and related finance operations use cases.
- The exact features, modules, limits, service tiers, and support commitments are governed by the applicable order form, subscription plan, statement of work, or product documentation.
3. Accounts and authorized users
- Customers must ensure that account details are accurate and that each user keeps credentials confidential.
- Customers are responsible for actions taken through their tenant, workspaces, integrations, and user accounts unless caused by EFILOS in breach of these terms.
- EFILOS may suspend or require remediation for compromised accounts or unsafe configurations.
4. Customer obligations
- Obtain all rights, notices, and consents needed to provide data to SCREDIT and to instruct EFILOS to process it.
- Use the services only for legitimate business purposes and in compliance with applicable law, including privacy, sanctions, trade credit, and consumer or commercial reporting laws where relevant.
- Maintain reasonable administrative, technical, and organizational safeguards within the customer environment.
5. Restricted use
- No unauthorized access, reverse engineering except as permitted by law, malicious code, scraping, abuse testing without authorization, or interference with service availability.
- No use of the service to violate law, infringe rights, or make unlawful or discriminatory credit decisions.
- No resale, sublicensing, or timesharing except as expressly authorized in writing.
6. Fees and payment
Subscription fees, usage fees, implementation fees, and taxes are governed by the applicable order form. Except as otherwise stated, fees are non-cancelable and non-refundable. Late payments may result in suspension, interest, or collection costs where permitted by law.
7. Intellectual property
EFILOS and its licensors retain all right, title, and interest in the services, software, documentation, designs, models, workflows, and derivative works. Customers retain ownership of their customer data. Subject to these terms, EFILOS grants the customer a limited, non-exclusive, non-transferable right to use the services during the subscription term.
8. Confidentiality
Each party will protect the other party’s confidential information using reasonable care and use it only for purposes of the commercial relationship. Confidential information includes business data, security information, technical details, pricing, and non-public documentation.
9. Warranties and disclaimers
EFILOS warrants that the services will materially conform to applicable documentation during the subscription term. Except as expressly stated, the services are provided on an as-is and as-available basis, and EFILOS disclaims implied warranties to the maximum extent permitted by law.
10. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or business interruption. Aggregate liability under these terms will not exceed the amounts paid or payable by the customer for the services during the twelve months preceding the claim, except for excluded matters such as fraud or obligations that cannot be limited by law.
11. Suspension, term, and termination
- EFILOS may suspend access for security risk, unlawful activity, material breach, or non-payment.
- Either party may terminate for material breach not cured within the agreed notice period.
- Upon termination, customer access ends and customer data export or deletion will follow the applicable agreement and retention obligations.
12. General terms
- These terms may be supplemented by an order form, DPA, SLA, or other written agreement.
- No waiver is effective unless in writing. If any provision is unenforceable, the remainder remains in effect.
- Assignment, governing law, dispute resolution, and notice mechanisms are determined by the controlling commercial agreement.