Disputes resolved on their own track, while the rest keeps collecting.
SCREDIT gives disputes and claims a structured workflow: categorized reasons, clear ownership, resolution tracking, and separation of disputed amounts so undisputed balances stay collectible.
An untracked dispute freezes the whole account.
When disputes live in email threads and collector memory, two things go wrong: the dispute itself drifts unresolved for months, and collectors stop working the entire balance because part of it is contested. Both cost cash, and neither is visible to management until the account is badly aged.
What SCREDIT delivers
Dispute the Line, Not the Invoice
Short-pays rarely contest a whole invoice. Raise a dispute against a specific line — by amount or by quantity — so a contested three-case shortage on a forty-line invoice does not tie up the other thirty-nine.
A Lifecycle, Not a Flag
Every dispute moves through a real sequence: raised, submitted, under review, resolved. The state that matters most is "pending additional information" — the one where disputes actually go to die, now visible instead of silent.
Each Contested Line Reviewed on Its Own
A claim can cover several lines, and each carries its own review state. Two lines can be settled while a third is still being argued.
Evidence Attached to the Claim
Proof of delivery, the disputed invoice, the photograph of the damaged pallet — supporting documents live on the claim rather than in the thread where someone remembers seeing them.
Ownership and Priority
Disputes are assigned to an owner and carry a priority, so they are worked in the order that matters to cash rather than the order they arrived.
Disputed vs. Collectible Separation
The contested amount is isolated so collectors keep pursuing the undisputed balance with confidence, instead of freezing the whole account.
Outcomes Recorded, Not Remembered
Each dispute closes with a decision — upheld with a credit or adjustment, partially resolved, or rejected — and that record informs the next credit review of the account.
What changes on the desk
Undisputed Cash Keeps Moving
Stop letting a contested line item shelter an entire receivable.
Faster Dispute Resolution
Give every dispute an owner, a status, and a track to run on.
Visible Root Causes
See which dispute categories recur and where they originate.
Cleaner Customer Conversations
Approach customers with the dispute acknowledged and the ask precise.
Frequently asked questions
What counts as a dispute versus a deduction or short payment?
In practice they overlap: a customer may dispute an invoice before paying, or short-pay and explain afterward. SCREDIT handles both patterns the same way. Log the contested amount against the invoice with a categorized reason, assign an owner, and track it to resolution, so the workflow does not depend on which form the disagreement took.
How does SCREDIT keep undisputed balances collectible?
Disputed amounts are flagged at the invoice level rather than the account level. Collectors see exactly which portion of a balance is contested and which is not, so a dispute over one shipment does not become an informal payment holiday on the whole account.
Who typically owns dispute resolution?
It varies by root cause, which is exactly why ownership assignment matters. Pricing disputes may go to sales, delivery disputes to operations, billing errors to AR. SCREDIT lets you assign the owner per dispute and track it regardless of which department it lands in, so credit retains visibility without doing everyone else's job.
How do resolutions get reflected in the receivable?
Each dispute closes with a recorded outcome: upheld with a credit memo or adjustment, partially resolved, or rejected as invalid. The financial correction itself is posted in your ERP, which remains the system of record; SCREDIT tracks the decision, the accountability, and the history.
Can dispute patterns tell us anything about credit risk?
Yes, in two directions. A customer who disputes frequently and loses is often using disputes as a delay tactic, which is a payment-behavior signal. A dispute category that recurs across many customers usually points at your own operations, such as pricing setup or billing accuracy, and fixing that root cause is worth more than any collections effort.
We supply construction. Are job disputes different from ordinary short-pays?
Materially, and the platform treats them separately. Job-level disputes are typed to what actually happens on a project: short-pay, billing error, scope dispute, retainage withheld, change order rejected, and lien-related. Bond claims are tracked in their own right. Grouping all of that under a generic "dispute" reason code loses exactly the information you need — a retainage withholding and a scope argument are not the same conversation, and they are not resolved by the same person.
Can we see a dispute coming before the customer short-pays?
On construction jobs, often yes — and it is worth being precise about how. This is not a prediction model; it is a set of rules you can read and check. The system watches for the conditions that reliably precede a short-pay: a change order sitting unapproved while work continues, billing that has run ahead of the approved contract value, a waiver missing before a payment is due, and retainage held above your normal threshold. Each is a named rule with a visible trigger, so when an account is flagged you can see which condition fired rather than being handed a score you cannot interrogate.
What actually happens on our side when a customer disputes an invoice?
The dispute is raised against the specific line and amount in question, given an owner and a priority, and the contested value is separated from the rest of the balance so collections keeps working what is not in dispute. Supporting documents attach to the claim. It then moves through review — including the state where you are waiting on the customer for more information, which is where most disputes quietly stall and which is visible here rather than invisible. It closes with a recorded decision, the financial correction posts in your ERP, and the outcome stays on the account for the next credit review.
See dispute workflow in SCREDIT.
Watch a dispute travel from logged to resolved while the rest of the account keeps collecting.